The Role of Information and Communication Technology

The Role of Information and Communication Technology

The role of technology in “Information age” is well recognized by businesses, industries, government, banks and as such has completely woven in to their organizational structure and strategic planning process. Previous research work shows that information technology has become the nervous system of industries (banks) today and as such Nigerian banks which do not have the meaner to deliver banking services online and real time across all branches within the country and abroad will be termed uncompetitive.

The integration of bank structure, business processes and strategies by the use of specialized information technology is considered a vital part of performance management concept. It has to be ensured that strategic changes trigger modification on the business process level and the supporting information technology, and that innovation on the information system initiates the adjustment of the company strategy.

Organizations in the financial sector especially banks strive to achieve creation goals for the benefit of their objectives which include among others, increasing income, improving services endured, expanding the customers base minimizing cost of operations. Nigerian economy yearns for development. Irrespective of the fact that she is blessed with enormous natural resources, she remains one of the poorest countries in the world.

Organizations today are looked upon as vehicle of change for a much needed economic growth and development as it behaves on banks to develop the most effective meaner of delivering effective efficient and quality service that will help drive our awaited economic success. These can be made possible if and only if information genealogy is properly put to use in the banking sector. Information technology has been acknowledged as the life wire of banks in the financial sector as it promotes and facilitates the performance of banks in the country.

These therefore calls for a pre-requisite need to embrace information technology. Banking has come of age and as such, competition has alerted banks to look for innovations that will keep their customers and even win more. As a result of the need for efficiency and effectiveness in the banking sector, the web is introduced and used mostly for commercial purpose wrought internet banking and information technology.

The adoption of information technology in the banking sector is owing to the fact that, linguistic berries needed to be put to an end to enable easy and cheaper communication during transaction, to foster customer bank relationship, increase customer satisfaction, improve operational efficiency, reduce the running cost, reduce transaction time, give banks competitive edge, provide security to investor fund and promotion of other financial services. Despite the adoption of information technology in banking sectors today with its numerous objectives observation has however shown that, not all the objectives have been realized and felt by users.

It is highly disheartening to observe that, some among many undertaken are not working to standard thereby causing more harm than good to share holders, potential investors among other users. Banks today seems to be mainly interested in the dividend declared and profit to be made, thereby losing sight of the critical and more important areas like making transaction equipments work to standard, providing security to investor funds so as to win more investors to the company and intern make huge profit.

Banks today are unable to comply strictly with the mission statement/corporate mission with information technology. Much bank management does not plan to meet the service quality, for example, the required number of customers to be attended to by a cashier within the daily working hours to guide against long queue is neglected irrespective of the fact that, automated teller machine (ATM) is introduced. This inter causes delay in transactions. Despite this innovation of information technology’ bank still find it official to properly sort out transactions thereby leading to loss of trust by customers.

Also banks have found it a challenge to grow and meet up with their responsibilities to shareholders and other stakeholders of the banks. Irrespective of the fact that banks are making much profit, they still suffer from liquidity problems which is said to be as a result of insolvency. Critically evaluating the introduction of information technology owing to its objectives, it is not concern with how much technology is provided but how well it serves potential users…………………………….

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